MGCS may be just for what you are looking for if you want a simple customer support program with an optional web interface. The windows application lets you easily report and search customer contact information. The web interface will allow your customers to submit requests via browser and staff can also update info via the browser. Pocket PC applet rounds out the application and can be great to carry your data into meetings, on plane trips..

• License: Demo
• Language: English
• Release: 2006-03-31
• Size: 8 Mb
• Cost: 349.00 $

Help Desk for IIS is a web-based help desk software solution for delivering customer service and support. It easily installs on your web server as an ISAPI extension for Microsoft Internet Information Services. Your customers or technicians need no additional software other than a web browser. Help Desk for IIS gives you the ability to improve the productivity of your IT service team. It keeps your company organized and efficient.

• License: Shareware
• Language: English
• Release: 2006-08-02
• Size: 4 Mb
• Cost: 199.00 $

VenusValley Live Support enables you to chat live with people visiting your website. You can monitor your site visitors, answer questions from potential/existing customers in real-time. Your customers get instant gratification and your sales increase tremendously. It provides sound notification everytime a visitor arrives or leaves. You should sign up for an account(trial account available) to use this software as an operator.

• License: Shareware
• Language: English
• Release: 2003-07-14
• Size: 51 Kb
• Cost: 16.95 $

Polar Help Desk Free is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department.

• License: Freeware
• Language: English
• Release: 2007-02-19
• Size: 9 Mb
• Cost: Free

Polar Help Desk is a web based solution that helps you organize support department. With its features like incident management, knowledge base, email integration, reports and user friendly interface it helps you manage your support department.

• License: Commercial
• Language: English
• Release: 2006-03-30
• Size: 6 Mb
• Cost: 200.00 $

versaSRS Help Desk provides a flexible and scalable solution for managing service request processes and providing cost effective solutions to end users and customers. versaSRS Help Desk takes advantage of the latest advancements in browser technology to provide a more intuitive user interface. What makes versaSRS HelpDesk stand out from the crowd is its unique desktop application style 'look and feel'.

• License: Freeware
• Language: English
• Release: 2006-07-26
• Size: 7 Mb
• Cost: Free

Web Help Desk is an affordable and intuitive web based help desk software, including: Incident Management - Asset Management - Two-way Email Integration - Knowledge Base - LDAP Synchronization - Reporting - & more. As a 100% web based, vendor neutral solution, the Web Help Desk provides a low cost of ownership, ultimate portability and simple implementation. Increase service desk productivity and customer support satisfaction with Web Help Desk.

• License: Shareware
• Language: English
• Release: 2008-06-04
• Size: 76 Mb
• Cost: Free

Create Web Forms and Surveys in minutes! Easy Simple Installation. Simple & Easy to Use Interface. No HTML or Scripting Knowledge Required. Totally Web Based - letting you work via the Internet anywhere in the world. Not Browser Specific - your end users can complete Forms and Surveys using Internet Explorer, Firefox or Netscape. Ability to Create Unlimited Forms and Receive Unlimited Responses. Integrates with versaSRS HelpDesk.

• License: Demo
• Language: English
• Release: 2006-02-03
• Size: 1 Mb
• Cost: 45.95 $

The Ez4file is a Web based file access and management system working with all Web servers on MS Windows. It allows users to access and manage files worldwide, and administrators to configure the user account and access rights worldwide, using a Web browser only. It features with virtual directory, password encryption, 100+ MB file upload, bulk files/folders copy, paste, and delete, clipboard view and clear. It is an alternative to FTP.

• License: Shareware
• Language: English
• Release: 2006-03-28
• Size: 742 Kb
• Cost: 19.00 $

The Ez4file is a Web based file access and management system working with all Web servers on MS Windows. It allows users to access and manage files worldwide, and administrators to configure the user account and access rights worldwide, using a Web browser only. It features with virtual directory, password encryption, 100+ MB file upload, bulk files/folders copy, paste, and delete, clipboard view and clear. It is an alternative to FTP.

• License: Shareware
• Language: English
• Release: 2006-03-28
• Size: 737 Kb
• Cost: 99.00 $

Razordesk is the tool you need to manage your business IT support requirement. Support staff and clients alike will appreciate the intuitive web-based console. Effortlessly track Requests & Faults, keep people informed, be notified of changes, generate reports and time bills, manage contractual obligations and much more. 10U Starter Edition is ideal for Small Business/SOHO. Easy to install and includes free 14 day installation support.

• License: Commercial
• Language: English
• Release: 2006-10-23
• Size: 10 Mb
• Cost: 175.00 $

FileVista is a web based file management solution developed with ASP.NET technology. Basically, it will turn your standard browser into "Windows Explorer" like user interface and allow managing files on your web server on the fly. It's a complete replacement of traditional FTP, allowing you to manage files on your web server just with a web browser instead of a FTP client that you would have to install on the client computer first.

• License: Commercial
• Language: English
• Release: 2006-02-10
• Size: 284 Kb
• Cost: 99.00 $

Skymol Communicator is a new web-based customer service and live help system using Voice, Video, Text Chat. On-demand customer service software, help desk software for online sales and customer service. It is completely web-based, no software download. Our solution establishes a powerful communications interface, creating a live real-time voice,video connection between an agent and a web site visitor. Included voicemail and videomail.

• License: Commercial
• Language: English, German, Hungarian, Korean, Romanian
• Release: 2007-04-24
• Size: 1000 B
• Cost: 49.95 $

FileVista is a web based file management solution developed with ASP.NET technology. Basically, it will turn your standard browser into "Windows Explorer" like user interface and allow managing files on your web server on the fly. It's a complete replacement of traditional FTP, allowing you to manage files on your web server just with a web browser instead of a FTP client that you would have to install on the client computer first.

• License: Shareware
• Language: English, Turkish
• Release: 2008-04-04
• Size: 792 Kb
• Cost: 99.00 $

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.

• License: Freeware
• Language: English
• Release: 2005-05-24
• Size: 4 Mb
• Cost: Free

Free live chat software for online sales and support teams. Increase sales, improve customer service, and reduce support costs. Simply install the client and add a chat button to your website to start chatting with your visitors. Upgrade to a paid edition to also manage sales leads, manage inbound emails, manage help desk tickets, and initiate pro-active chats with visitors. Used by over 11,000 active websites.

• License: Freeware
• Language: English
• Release: 2006-07-25
• Size: 4 Mb
• Cost: Free

HTTP Commander Web Based File Manager for Windows servers running IIS. It can be used to create Online File Sharing Solutions. It has many standard features like Create, Cut, Copy, Delete, Paste, Rename, Edit, View, Files search and advanced technical features: Directory Tree, Drag-n-Drop, Disk Quota, Context and Drop Down Menu, SSL (HTTPS) support. Upload/Download and Multiple Files Upload and Download over FTP or Macromedia Flash.

• License: Shareware
• Language: English, Czech, French, German, Russian
• Release: 2006-01-10
• Size: 2 Mb
• Cost: 199.00 $

Web-based bug tracker with Windows installer. Installation and use are fully web-based. Features include: sorting; filtering, file attachments; tiered access; e-mail notifications; import/export; organize by project, status, priority, assigning user, assigned-to user, due date, dev instance, version; restrict users to specific projects or to read-only status; collection of feedback from external (non-registered) users via the web; etc.

• License: Shareware
• Language: English
• Release: 2004-11-02
• Size: 24 Mb
• Cost: 19.00 $

Website chat and monitoring solution for online support enabling proactive chat invitation, push pages, call transfer, canned answers, chat session logs, SSL encrypted chats, visitor's geo location, referrer and more. Browser-based and Windows operator client. Fully customizable chat window to fit your website design. No plug-ins or software installation required on customer's side. Easy to setup, easy to use. Fully functional 10-day free trial.

• License: Shareware
• Language: English
• Release: 2006-10-26
• Size: 4 Mb
• Cost: 15.00 $

QUAD Help Desk Pro Edition 2006 was designed for those who want a simple and affordable windows application to let staff record, update and report on callers and calls from those callers. User login and procedure security let you restrict staff to only those calls assigned to them. You can view, edit and report on all calls. This version adds a visual report builder, some graphical reports, and improved importing capabilties.

• License: Commercial
• Language: English
• Release: 2006-02-28
• Size: 7 Mb
• Cost: 299.00 $